Has anyone figured out a decent method for verifying user identities in real time without physically meeting them? We’re building out a system that needs to trust but also scale fast, and doing everything manually or via video calls isn't cutting it. What’s working for you?
We hit the same wall a few months ago and started looking into more flexible digital verification tools. What ended up working for us was a supervised method of remote identity proofing that integrates live agent oversight with automated checks. It helped us balance security with user experience—no unnecessary back-and-forth, just streamlined ID verification that our compliance team was comfortable with. Worth testing if you're looking to scale without cutting corners on trust.
Honestly, balancing user experience with strict verification needs is a nightmare sometimes. You want it smooth but can’t afford to miss any red flags. Curious how others navigate that.