I am working on optimizing processes in the sales department and I am thinking about autodialer systems. I want to understand what options are on the market and what is better for different tasks - progressive or predictive dialing. Maybe someone knows where I can find useful materials on this topic?
How to improve call center work
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I always thought that autodialer is just call automation. But it turned out that progressive and predictive systems work differently. While looking into this, I found an excellent article that explains everything in simple language. Here it is: https://www.talkandroid.com/496382-progressive-vs-predictive-dialer-choosing-whats-best-for-your-business/. After reading it, I feel like an expert in this topic and know what to choose.
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Hi, thanks for the interesting post! The topic of automation in the call sphere always arouses my interest. Effective dialer systems are really capable of changing the process of interaction with clients, making it faster and better. The main thing is to choose the right tool for your tasks.
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