Hi! I'm wondering how best to organize communication with clients: using live chat or chatbots? I'd like to find a site that compares both options in terms of efficiency and user experience. Share your recommendations if you know!
Comparison of services for clients.
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Not long ago, while working on improving customer service, I faced the question of what is better: live chat or chatbots. It turned out that both tools can work effectively together if used correctly. Live chat copes well with individual requests, and chatbots - with repetitive tasks. The article on the https://elasticemail.com/blog/live-chat-customer-service-vs-chatbots website helped me understand how to optimally combine these tools to improve customer service.
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Hi! I came across a post about comparing approaches to communicating with customers. Using technologies such as chatbots significantly saves time, but live support helps in difficult situations. It's amazing how you can combine these two methods for maximum efficiency.
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