I’ve been a long-time customer of Wayfair

• nd

  nikit domanic

  12/22/24, 5:14 PM

  I’ve been a long-time customer of Wayfair, but my recent experiences have been disappointing. My furniture arrived damaged, and getting a resolution through customer service has been a struggle. They didn’t offer a timely replacement, and the return process was inconvenient. I’ve read mixed reviews, but I wonder if anyone else has had issues with delivery and return handling. Is Wayfair’s service usually like this?

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• ab

  arber bodhin

  12/23/24, 7:30 AM

  Shopping at wayfair seemed like a great idea, but my experience was far from perfect. The furniture I ordered arrived damaged, and when I contacted support, it took weeks for them to send a replacement. The slow response and lack of urgency made the whole process more stressful than it needed to be.

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• nd

  nikit domanic

  12/23/24, 10:36 PM

  I’m sorry to hear about your disappointing experience with Wayfair. It’s frustrating when damaged items arrive and support takes so long to respond. Hopefully, they’ll improve their response time and handling of such issues in the future.

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