Refund policy

At Aolithium, we work hard to ensure a positive shopping experience with us. We're bummed if you're not 100% satisfied with the items you received, and we gladly accept returns within 30 days of receipt for most items in new condition.

If an item is new, unused, and in the original packaging, we are happy to accept a return up to 30 days from the original invoice date with no restocking fee. If the item has been installed, used, or no longer has the original packaging, we will assess a restocking fee that will be shared when the return merchandise authorization (RMA) is issued.

Please note that Aolithium will not accept returns with product modifications as it voids our warranty policy. Any modified products received will be returned to you at your expense.

All Returns Must Include The Following：

  • Copy of receipt or invoice
  • Video or photo of the faulty product (if applicable)
  • Mailing address
  • Contact telephone number

Return Shipping Method

  1. Click here to fill out a return form
  2. We will email you your RMA number as soon as we can. After receiving return instructions from us, please package up the item(s) to be returned with the original packing.
  3. Drop off your package at the local post office.
  4. Most returns are processed within 5 working days after we receive your package. An email will be sent when your return is processed

We are unable to issue a refund without actual receipt of the item(s) or proof of received return delivery. Aolithium recommends you keep your original packaging to ensure a safe return to our facility. We strongly recommend you fully insure your return shipment in case it is lost or damaged in transit. We also recommend you use a carrier that can provide you with proof of delivery for your protection. Remember to keep your tracking number as well, just in case.

If you have any further questions, please send an e-mail to support@aolithium.com.